Return and Refund Policy

We want you to be fully satisfied with your purchase. If you're not happy for any reason, we're here to help.

Returns

You may return most new, unopened items within 14 days of delivery for a full refund. To be eligible for a return:

The item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Proof of purchase (receipt or order number) is required.

Please do not send your purchase back without first contacting us for return authorization.

Non-returnable items:

Used coffee machines or equipment showing signs of wear
Perishable goods such as coffee beans
Custom or special-order products
Gift cards

Return Shipping

Unless the return is due to our error (you received an incorrect or defective item), you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange something, contact us at info@southwestcoffeetech.com with your order number.